See on Scoop.it – Health Care Social Media Monitor
Here are two steps for handling criticism with care and using negative social media comments to your advantage.
Marie Ennis-O’Connor‘s insight:
Social networks serve as effective patient communication tools, but they can also be venues for patients to post criticisms and complaints. Knowing how to manage these types of comments can mean the difference between a marketing success and a social media flop. Here are two steps for handling criticism with care and using negative social media comments to your advantage:
See on www.meaningfulusenetwork.com
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