Posted in HCSM

5 Reasons Healthcare Shouldn’t Fear Patient Negativity on Social Media | Healthcare IT News

See on Scoop.itHealth Care Social Media Monitor

Marie Ennis-O’Connor‘s insight:

Participating in social media is bound to uncover some weaknesses in your organization. Maybe your admitting staff is consistently disrespectful to patients, or perhaps waiting times are abnormally high due to inefficient workflows. Patients seek this type of information so they can manage their expectations while healthcare organizations relish the opportunity to know what areas need improvement. Negativity can be interpreted as an unfiltered look into your facility and help to more effectively identify areas of improvement that need immediate solutions for the good of everyone.

See on www.healthcareitnews.com

Posted in HCSM

JAMA Network | Archives of Internal Medicine | Trust and Sources of Health InformationThe Impact of the Internet and Its Implications for Health Care Providers: Findings From the First Health Infor…

See on Scoop.itHealth Care Social Media Monitor

Marie Ennis-O’Connor‘s insight:

The context in which patients consume health information has changed dramatically with diffusion of the Internet, advances in telemedicine, and changes in media health coverage. The objective of this study was to provide nationally representative estimates for health-related uses of the Internet, level of trust in health information sources, and preferences for cancer information sources.

See on archinte.jamanetwork.com