Physicians With High Productivity And Satisfaction Scores Employ Strong Patient-Centered Communication Skills

People are forever telling me that I am wasting my time talking to providers about the need to improve their patient communication skills.  Naysayers typically cite one of the following reasons for why things will never change:

Reason 1 – Every physician thinks they already have good patient communication skills.

Reason 2 – Physicians don’t get paid to talk to patients

Reason 3 – Physicians don’t have time to talk to patients

Reason 1 is relatively easy to debunk. After all, if all physicians were really such good communicators:

• poor communications skills wouldn’t consistently top the list of patient complaints about physicians
• patient non-adherence wouldn’t be so high since physician and patients would always agree on what is wrong and what needs to be done
• patients would not be walking out of their doctor’s office not understanding what they were told
• patients would not experience so many communication-related medical errors