Posted in #HCSM

7 Data-Backed Tips To Drive More Engagement on Twitter

Backed up by research from Hubspot, here are seven tips to help you drive your Twitter marketing forward.

1. Use Both “Title Tweets” and “Copy Tweets”

“Title tweets” start each word with a capital letter — just like a headline. They are tweets with just the title of a blog post or article and the link to that article. There are no extra words. However, a “copy tweet” presents the article or blog post as a sentence or question.

Hubspot’s research showed that their average tweet copy got an average of 98 clicks, while headline-based tweets got an average of 110 clicks.

Image Credit: HubSpot

Insider Tip: The fundamental rule of clickable tweets is the same as the rule of clickable headlines. No matter how amazing your content is, few people are going to click through to read it if they’re not immediately captivated by your headline. Read 15 Ways To Crack Captivating Headlines to find out more about creating better titles for your tweets.

2. Include Shortened Links

Image Credit: HubSpot

A URL shortener is an online tool that converts a regular URL into an abbreviated version that is around 10 to 20 characters long. Use a third-party tool like Bit.ly to help you do this. Here’s what a bit.ly link looks like when it’s shortened.

Insider Tip: Don’t necessarily place the link at the end of the tweet. Zarrella’s analysis of 200,000 link-containing tweets concluded that putting the link approximately 25% of the way through would achieve the highest CTR.

3. Add Images To Tweets

Adding visual appeal to your tweet is a smart way to make your content stand out among a sea of tweets.

Image Credit: HubSpot

Insider Tip: You can add up to 4 images to your tweets ( all you have to do is click on the photo icon after you have added your first image, then add up to 3 more images) so take advantage of this and create a carousel of images to draw a reader’s eye.

4. Ask For Retweets

Twitter uses Likes and re-tweets as indicators of popularity in the algorithm.

Image Credit: HubSpot

Insider Tip: Though I’d be wary of over-doing this strategy (from a narcissistic viewpoint) it appears that you can also increase your exposure by liking and re-tweeting your own content. An experiment from Buffer found that retweeting their own tweets generated significantly higher click-through and engagement rates.

5. Add A Call-To-Action

Image Credit: HubSpot

What kind of action do you want your followers to take when they read your tweet? Whether it’s “Sign Up Here” or “Download Now”, adding a call-to-action to your tweet increases engagement by 13% according to Hubspot.

6. Recycle Tweets

At about 18 minutes, tweets have the shortest lifespan of any social media post. Even though the latest Twitter algorithm means that posts are no longer displayed chronologically, Twitter is fast-paced, and messages get buried quickly. To counter this, you need to share your post multiple times on Twitter to increase visibility (use a scheduling tool to optimize the times you post it).

Image Credit: HubSpot

Insider Tip: Practice writing multiple versions of your tweets. Then A/B test them by changing some keywords, playing with the structure, etc. to determine which works best for your specific audience. This doesn’t mean you should post the same update every time. Using best practice headline tips, write multiple versions of tweets to post — and don’t forget to include a compelling image too.

7. Tweet About Twitter

According to Hubspot, if it makes sense for your account to tweet about social media — do it. It found that their tweets that included links to blog posts and offers about Twitter and other social media topics received 22.5% more clicks on average than the average clicks for a tweet during a set period of time.

Image Credit: HubSpot

Insider Tip: From the Neil Patel playbook:

How can you talk about Twitter if your subject has nothing to do with Twitter? Try one of these:

  • Hey Twitter users….
  • Best thing on Twitter all day…
  • You needed this in your Twitter feed…
  • Twitter is raving about…

To Sum Up

The key to success with Twitter, as with life, is to work smarter not harder. Implement these tactics the next time you post on Twitter and watch your engagement rate rocket.

You might also like to read What To Post on Twitter: A Cheat Sheet For Healthcare Tweeters

Posted in #HCSM

10 Questions To Answer For Healthcare Social Media Success

This post outlines ten questions you should ask yourself before using social media. Whether you are a social media beginner or a seasoned pro, the following questions and actionable steps will help you achieve success with social media.  

1. Who Am I Speaking To?

Before you start planning your social media, you need to know who your audience is. To create an experience that connects directly with your audience, you have to get to know them, from their psychological behaviors to their demographics.

Create audience personas that don’t just describe your audience’s demographics, but also their challenges, dreams, hopes, and fears. You should know where your audience hangs out online, and what communities inform, inspire, and influence them.

Download my audience persona template here

You can identify who you are reaching and whether they fall within your target audience by finding data on your existing audience. You can do this with Google Analytics and built-in audience analytics features like Facebook Insights and Twitter Analytics.  

2. Which Social Media Platforms Should I Choose?

Armed with information on who makes up your audience, the next step is to determine which social media platforms they use and direct your efforts accordingly. This doesn’t mean that you have to be everywhere at once. Do your research to determine where best to focus your social media efforts to be successful.

Use Surveys (e.g. Survey Monkey), Polls (PollDaddy; Facebook; Twitter), and publicly available reports to match your audience demographic to the social networks they use.

3. What Do I Want To Achieve With Social Media?

Goals and objectives guide every decision and tactic in your strategy. By setting clear goals, you kickstart the process of collecting data and tracking metrics, so your future marketing will be data-driven.

Goals should be as specific and trackable as possible. The more detailed your goal, the easier it will be to see if you’ve accomplished it. Use the SMART goal-setting model, which means specific, measurable, and achievable within a certain timeframe. Also, set benchmarks so you can see what’s working and what’s not so you can put more effort into what’s working.

4. What Is My Social Media Budget?

Social media requires money and man-hours. It’s up to you how you allocate them. There’s a misconception that social media is free. It’s true that all the major platforms are free, but most offer premium features you might want to check out.

It’s a good idea to budget for paid advertising, particularly if you want to make an impact on Facebook, where organic reach has steadily declined over the past few years.

5. How Much Time Can I Give To Social Media?

Time is another cost you need to factor in to the social media equation. To achieve results and credibility you have to be prepared to devote time regularly to producing and promoting content and engaging with your audience.

Ask yourself how much of a time commitment can you afford for social media? Will you concentrate on just one platform and do this really well? Do you need to hire some social media help?

The good news is that there are many ways you can actually save time and become more productive in managing your time online.All it takes is some organization, a few social media tools, and a dash of creativity.

Read Ten Tried and Tested Time Saving Tips For Social Media for ideas.

6. What Type Of Content Will I Create?

Your answer to the previous question may influence the type of content you will create for social media. Do you have time to write regularly for a blog? Would it be better to make short videos for YouTube or to communicate through a livestream broadcast?

You also need to keep in mind the content that works best on the platforms you have chosen – for example, Facebook, Instagram and Pinterest require high-quality visuals (and increasingly this means video) to stand out. Whichever type of content you intend to create, quality and consistency are more important than quantity.

Read How to Create a Winning Content Strategy for more content tips.

7. What Are My Competitors Doing On Social Media?

You can learn a lot by taking some time to observe what your competitors are doing online. Which social media platforms do they use? What type of content do they share? How does their audience respond to them? What are they doing really well? What aren’t they currently doing that you could do well?

Take Action! Compare your competitors’ social footprint and content against your own. How have they chosen to use brand images? How many followers/likes do they have? How often do they post? What types of posts do they create? What is engagement like for each of these post types? What aren’t they doing?

Recommended Reading How To Conduct A Competitor Audit on Social Media

8. Who will be responsible for social media?

When developing your social media strategy, it’s key to clearly define roles and understand who will manage, monitor, and engage on each account. You may wish to take full responsibility for maintaining your social media presence, but if you are giving the task to someone in your organization, or hiring outside help, you need to ensure they are the right person for the job.

There are many different roles which make up a social media marketing job (for example content creation, e-mail marketing, social media management etc.). Clearly define the roles and outline the responsibilities of this position.

Recommended Reading: Do You Have What It Takes To Be A Social Media Manager?

9. How will I monitor social media?

From a marketing perspective, social media monitoring will help you determine the impact on your product, service or brand, and if required, make adjustments to your communication, marketing or sales plans. Responding in real time and resolving issues around your brand should they arise, strengthens public perception that your focus is strongly centred on customer satisfaction.

There are many free and paid monitoring tools, with new services being added continually, which will help you track the metrics relevant to your brand across the web. The tools vary in scope and range across a number of sites, real-time or delayed searching, sophistication of analytics, flexibility of data presentation, integration with other applications, and cost. Which one you choose will depend on your budget and the level of analytics you wish to achieve.

10. How will I measure social media success?

How will you know if you achieve your social media goals? To determine how effective your social media efforts are, you will need to measure your results. Understand and track the metrics that matter to the core of the business and the bottom line. Social media metrics should always be tied to your overall business goals. Go beyond vanity metrics which merely serve as an ego-boost. Instead, ask if these metrics make an impact on your bottom line.

Take Action: Use platform native tools such as Facebook Insights and Twitter Analytics, third-party tools, and measurement of social traffic and conversion with Google Analytics to track and measure your progress.

Posted in #HCSM

7 Free Google Tools To Boost Your Healthcare Marketing

Over two decades ago, two Stanford Ph.D. students launched a new search engine with a bold mission to organize the world’s information and make it universally accessible and useful. 

Now two decades later, at the first sign of a symptom, patients instinctively turn first to “Dr. Google” to find answers to their health questions.

But Google is more than just a powerful search engine. 

Google also provides us with some really useful tools as online marketers and communicators.

In this post, I’m going to share some of my favorite go-to Google tools that I regularly turn to. Best of all these tools are completely free so you can enjoy trying them out without spending a cent.

1. Google Mobile Friendly Test

Use Google Mobile-Friendly Test to see how easily a visitor can use your page on a mobile device.

Just enter a page URL to see how your page scores.

Why this tool is useful

Having a mobile-responsive site (ie one that automatically changes its layout and placements of certain menus and buttons automatically) is important because firstly, not only are over half of patients searching online for health information on their smartphone, but secondly, Google now gives ranking priority to those sites that are mobile friendly.  In fact, Google has stated that it will penalize websites that aren’t mobile-responsive, so if your site isn’t optimized for mobile devices, you’ll likely lose out significantly in the organic search rankings. 

Use Google Mobile-Friendly Test to see how easily a visitor can use your page on a mobile device.

2. Google Page Speed Insights

PageSpeed Insights is a tool that indicates how well a page performs on the Chrome UX Report and suggests performance optimizations.

Why this tool is useful

Although speed has been used in Google ranking for some time, that signal was focused on desktop searches. Google announced that starting in July 2018, page speed will be a ranking factor for mobile searches too.  This marks an important shift in Google’s approach to measuring page speed while stressing the importance of mobile user experiences.

3. Google Alerts

Google Alerts are email updates of the latest relevant Google results (web, news, blogs) based on your choice of query –  for example, keeping updated on emerging healthcare trends. You can control how often you receive these alerts (daily or weekly), whether you wish to receive all mentions, or limit it to the most relevant, and you can add new alerts, or delete old ones at any point.

Why this tool is useful

Use Google Alerts to monitor who’s talking about your brand. This is important so you can respond to any criticism, complaints or thank someone for writing something positive about you.

4. Google My Business

Google My Business is a simple-to-use tool that allows small business owners  to increase their online visibility and promote their business information on Google Search.

GMB appears on the desktop – just to the right of the organic and paid search results. If you’re on mobile, it appears as a top result before the organic results. If you haven’t set up your GMB listing, it’s time to do so. Follow these step-by-step instructions to get started right away.

Why this tool is useful

According to Google “Providing and updating business information in Google My Business can help your business’s local ranking on Google and enhance your presence in Search and Maps.”

5. Google Analytics

Tracking the number of visitors to your website, where they came from, how they got there, and what they read can provide you with important marketing insight. The most comprehensive and free tool to do this is Google Analytics.

Why this tool is useful

Use Google Analytics to track top-performing content on your website, and the native analytics tools of each of the social networks you use to discover the type of posts that get the most engagement (shares, comments, likes, click-through rates, etc.)

6. Google AdWords

 Google Ads Keyword Planner gives you insight into the volume of monthly searches for a particular keyword, and how much and how much competition there is, based on advertising spend for sponsored links. It also returns suggested terms you could use instead or alongside your original keyword.

Why this tool is useful

If you want your website to rank higher in Google you have to make sure that you’re using the right keywords. Keyword research is vital because identifying the terms people are searching for will determine the kind of content you create and the way you will optimize it.

7. Google Trends

Google Trends analyzes a portion of Google web searches to compute how many searches have been done for the terms you enter relative to the total number of searches done on Google over time.

Why this tool is useful

You can use this tool to evaluate the popularity of certain terms, compare them against other keyword variations, analyze how their popularity varies over time and in different regions/languages, and show related keywords, which can be helpful in getting new keyword suggestions.

Do you use any of these Google tools? Do you have any other Google tools to add to this list?

Posted in #HCSM, Twitter

How To Use Twitter Analytics: A Simple Step-By-Step Guide For Healthcare Communicators

Twitter analytics is a simple but effective insights tool to help you analyse your Twitter activity.

It’s still surprising to me how many people who are using Twitter for marketing and communications have never checked this inbuilt analytics tool.

You can navigate to the platform either by visiting https://analytics.twitter.com/about or accessing it directly from your Twitter account under the More tab (on the desktop version).

From the Home tab, you get a summary of your account activity for the past 28 days. This includes your tweets, tweet impressions, profile visits, mentions, and follower count.

Scroll down on your account home page to view highlights of your account activity over the past few months, such as top tweets, top followers, and top mentions.

By clicking into Tweet Activity you can get a more granular view of how people engaged with a particular tweet.

Scroll back up to the Tweets tab at the top of the page to view your tweet activity. 

The first thing you will see is a snapshot of the number of Impressions your tweets got over the past 28 days.

Twitter Impressions are simply when a tweet appears on someone’s timeline. It’s important to note that this doesn’t necessarily mean a person engaged with your tweet, but it does give you a sense of how many people your tweets has the potential to reach.

From the screenshot above you will also see you have the option of changing the date range – the default is the last 28 days. You can choose to view the last 7 days or any of the previous 5 months. You also have an option to specify a specific date range.

To the right of the date range selection, you’ll also see the option to Export Data. Clicking on this tab gives you the option to download “by tweet” or “by day” via a .csv file which can be imported to an excel spread sheet – great for reporting.

Now let’s take a closer look at the kind of data we can see on this page. Your tweets are analyzed according to Top Tweets, Tweets and Replies, Promoted Tweets (if you are advertising on Twitter), Impressions, Engagement and Engagement Rate.

We’ve already look at Impressions earlier, so now let’s turn to Engagements. An engagement is an interaction with a tweet ( e.g. likes and retweets. The engagement rate of a tweet is the number of engagements it gets divided by its number of impressions. This is a key metric to track over time.

You can also get a graphic representation of your engagement rate as you can see in the image below.

Looking into your Twitter data in this way is useful to show you how your content is performing on the platform. It gives you insight into the best days to post and which types of content people most like to engage with. If you run a campaign, it’s essential that you track the campaign from the start right through to the end. Keeping a close eye on the data will allow you to adjust your campaign as you go.

Use the insights you gather from Twitter analytics to inform your social strategy, optimize your content, grow your following and boost your engagement.

To learn more visit the Twitter Analytics page.

You might also like to read the following articles:

Become a Social Media Ninja With These 25 Smart Twitter Hacks

Posted in #HCSM

10 Smart Ways To Drive More Readers To Your Healthcare Blog

Blogs written by physicians, nurses, researchers, patients, and allied healthcare professionals add much to the richness and diversity of the online healthcare conversation.

But it’s not enough to write great content and hope that people will find it. You need to actively promote your blog to maximize opportunities for more people to find and learn from your content. In today’s post, I will share with you 10 tried and tested ways guaranteed to drive more traffic and increase engagement on your healthcare blog.

1. Tailor Your Content To Your Audience’s Needs

Firstly, every piece of content that you create should have an intended audience. What kind of healthcare information are your patients looking for? What problems can your content solve for them? Focusing more clearly on your audience will help you to create content that will draw more readers to your blog. The key here is to really know your audience and their pain points and write content that specifically answers their particular needs.

2. Hook Your Readers With An Irresistible Headline

If content is king, then the headline is queen. Your headline is the first impression you make on a prospective reader. A good headline frames your content. No matter how amazing your content is, few people are going to click through to read it if they’re not immediately captivated by your headline.

Recommended Reading: Write Better Headlines With These 9 Winning Formulas

3.  Use Keywords Strategically

If you want your website to rank higher on Google you have to make sure that you’re using the right keywords. Keyword research is vital because identifying the terms people are searching for will determine the kind of content you create and the way you will optimize it.

The Google Keyword Planner within Adwords is a useful tool to find ideas for content based on keyword search. Google also displays related search results at the bottom of the first page when you type in your Google search query. This is a super-helpful resource as it returns ideas that are relevant to your topic based on user interest and contextual words.

4. Create Evergreen Content

Evergreen content is the kind of content that is continually relevant and stays “fresh” for readers. A Moz case study defines evergreen posts as “content having a continued and sustained success” and also shows that evergreen posts can generate traffic years after their original publication. Some common evergreen formats include Lists, and How To’s.

5. Add Visual Appeal

Study after study confirms that how you create and share content matters
with visual content leading the way. When it comes to creating visual content, don’t be tempted to reach for the nearest stock image. These days there’s no excuse for using boring stock images. In this post, I share my best recommendations for sourcing images you can use for free to enhance your social media posts.

6. Maintain A Consistent Posting Schedule

To create and maintain interest with your audience you need to post consistently to stay in front of your audience’s eyes and keep growing. One of the best ways to do this is to create recurring content. Recurring content form hooks which keep readers interested in coming back to your site. Having specific days or times that you post content means followers will get into the habit of checking your social media to see if anything new has appeared. Examples could be creating a weekly round-up post on your blog.

7. Leverage Guest Blogging

Whether you invite a guest blogger to blog on your site, or you guest blog for someone else, guest blogging is one of the most effective ways to increase your blog’s traffic. Not only do you get the opportunity to build your authority and increase your visibility, but you can also leverage the social following of your guest blogger when you mention them on social media.

8.  Drive More Traffic With Social Shares

By making it easy for visitors to your site to share your content, you increase the likelihood that they will take this action. When more people share your content, you increase the chance of driving more visitors to your blog. Make sure your social sharing buttons are clearly visible. Check out this advice on the best position to place share icons on a web page.

9. Send an e-Newsletter to Subscribers

Newsletters can help keep your content top of mind with readers and drive more traffic to your website. Consider sending an email digest of your most recent blog posts, or send a targeted email each time you publish new content.

10. Repurpose Your Existing Content

Repurposing content simply means taking one asset and reusing it somewhere else. By re-purposing content you have already written, you can expand the reach of your content and attract new audiences.  Identify your most popular content through your blog analytics tool and by using Google Analytics. You should aim to repurpose any content that consistently performs well.

These are just some of the ways in which you can drive more traffic to your website. Can you add more suggestions to this list?

You might also like to read: 9 Tips to Help You Build a Better Healthcare Blog

Posted in #HCSM

#ThursdayTip: How to Embed a YouTube Video into WordPress

Welcome to this week’s quick social media tip!

Feeling stuck when it comes to blogging? 

Here’s an idea.

Find a relevant video on YouTube and post it on your site. You could add your comments on the post or just let the video speak for itself.

This is a super simple way to keep your blog updated and it is very straightforward to add a YouTube video to your website. 

Here’s how.

Click on “SHARE” right below the video you’ve chosen on YouTube

Simply copy the video URL.

Now go to your website page or post editor where you want to embed the video and follow the prompts to insert the embed code.

And you’re all set!

Posted in #HCSM

#ThursdayTip: How To “Unmention” Yourself From A Twitter Discussion

Take control of your mentions and leave a conversation with this week’s quick Twitter Tip.

Twitter is rolling out to all users across the platform the ability to leave a conversation and it couldn’t be simpler to do. 

Simply click on the ellipses (three dots) beside the Twitter conversation you wish to leave.

Choose leave this conversation and you will be untagged from the original Tweet and all replies.  You can also see from the screenshot below, you have other options too – stop future mentions (people can’t mention you again in this conversation) and stop notifications (you won’t receive further notifications but will still see the conversation).

You might also like to read How To Mute Accounts, Keywords & Hashtags on Twitter

Posted in #HCSM

#ThursdayTip: How To Pin A Tweet

Welcome to this week’s social media tip.

Pinning a Tweet allows you to showcase your best content at the top of your profile page for as long as you’d like.

In the past Twitter typically only allowed viewers to see posts in a sequential timeline which meant that your most important or relevant content quickly got lost in the fast-moving Twitter stream.

To solve this issue Twitter now allows you to pin a tweet or keep it placed at the top of the newsfeed giving you more editorial control as to what a viewer will see first when visiting your page.

How To Pin A Tweet

It’s super quick and easy to do. Follow the steps below to pin your first tweet.

1. Open up your Twitter Profile Page.

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2. Choose a Tweet you would like to Pin. Select “Pin to your profile page”.

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3. The Tweet will now automatically appear at the top of Page.

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4. To remove a pinned tweet, simply click on the “unpin” option. 

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It’s a good idea to review your pinned tweets regularly to make sure you are sharing up-to-date posts. Out-dated pins will make your profile look out-dated too.  To refresh your Twitter profile simply choose another tweet to pin. Twitter will ask you to confirm if you want to replace your current pinned tweet.

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It couldn’t be easier to follow these steps and it’s something you should certainly do to highlight your accomplishments, share your latest news, and bring your viewers attention to the posts you want them to see first.

Here’s to your tweeting success!

Posted in #HCSM, Thursday Tip

#ThursdayTip: How To Access Your Twitter Data

Welcome to this week’s quick social media tip. Today I want to show you how to review your Twitter data.

Reviewing your Twitter data can give you insights into the type of information stored for your account.

What type of information is available to you?

Your Twitter data provides you with a snapshot of your Twitter information, including the following:

Account: Log into your Twitter account and go to More.

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Click on Settings and Privacy. You will see information such as your username, email addresses or phone numbers associated with your account, etc.  You can update or correct most of this information at any time.

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Account history: You’ll also be able to see your login history, as well as the places you’ve been while using Twitter.

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Apps and devices: You can also view the browsers and mobile devices associated with your account (if you are logged in) or current device (if logged out), and the apps you have connected to your Twitter account. If you see login activity from an app you don’t recognize or that looks suspicious, you can go to the Apps tab in your settings to revoke its access to your Twitter account. The IP location shown is the approximate location of the IP address you used to access Twitter, and it may be different from your physical location.

Account activity: You will be able to see the accounts you’ve blocked or muted.

Interests and Ads data: You can also see interests that Twitter and its partners have inferred about your account or current device.

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You can also view any Twitter advertisers who have included your account or current device in their tailored audiences. You can opt-out of interest-based advertising in your personalization and data settings. This will change the ads you see on Twitter, however, it won’t remove you from advertisers’ audiences.

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Download an archive of your data: You can also download a machine-readable archive of information associated with your account in HTML and JSON files.

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Posted in #HCSM, Thursday Tip

#ThursdayTip: How To Create Twitter Threads

Welcome to this week’s quick social media tip. Today I want you to show you how to create Twitter threads. 

Not sure what a Twitter thread looks like?

If you spend any time on Twitter you’ve probably already come across a Twitter thread, but perhaps not know that it was a thread.  Threads are a series of related tweets shared in succession by one person.

With a thread, you can provide additional context, an update, or an extended point by connecting multiple tweets together. When used well, threads are a powerful way to illustrate a larger point.

Before threads, users would have to just continue replying to their own Tweets in order to link them together. This was a  way to work around the old 140 character limit.

How To Create A Twitter Thread

1. Click the “Tweet” button to compose a new Tweet.

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2. Click the new “Add another Tweet” button.

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3. This brings up a second Tweet window.

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4. Continue in this way adding threads until you’ve said all you want to say.  You can either publish the entire thread by hitting “Tweet All”….

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Or you can hit post each tweet in succession, which allows you to build momentum, perfect for a live event or an ongoing train of thought.

Publishing the entire thread gives your followers a fully-formed story — a better choice for a message you want to control a bit more, like a nuanced company announcement.

Here’s how your published displays on Twitter when complete.

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Want to learn more?

Check out this guide to Twitter threads on Twitter’s business blog.

Here’s to your social media success!