Recently eMarketer released a new report that purported to cover Social Media Tactics and which work best. Though the report has a lot of valuable information, most is based on a highly misguided view of social media to begin with. In this post I am going to outline two of the points in the report and attempt to give you some straight talk about them that is intended to help you adjust strategy and be more effective.
Early in the report there was a statement that stood out to me as a huge red flag:
“the greatest percentage of respondents from both business-to-business (B2B) and business-to-consumer (B2C) companies considered customer engagement to be the primary purpose of their social media marketing.”
With so many marketers seeing engagement as the primary purpose for their social media marketing, it is no wonder why the respondents answered the way they did on other segments in…
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