Posted in #HCSM

#ReOTD Twitter chat: Can social media support improved patient experience?


James Marcus – social media and digital content specialist at the NHS Leadership Academy


Last year, I was proud (and relieved) to obtain my post graduate certificate from the Academy’s Mary Seacole programme. The programme was really hard work and it certainly wasn’t without its challenges for me.

In all honesty, I did struggle during the early stages of the programme because I was having a difficult time relating the course content to my non-clinical area of work. I felt out of my depth attending workshops with clinical staff caring for patient’s day in, day out, struggling with the pressures in their role.

Now over a year on, I could not be happier that I stuck with it, and I appreciated very quickly that it wasn’t about who faced the biggest challenges, but just to be grateful for the rare opportunity to spend time connecting and learning with colleagues…

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