26 posts. 26 days. 26 letters of the alphabet, one blog post beginning with each letter.
M is for Mistake
A man should never be ashamed to own he has been in the wrong, which is but saying… that he is wiser today than he was yesterday. – Alexander Pope
Whether you are just getting started using social media for your brand or you are well acquainted with the do’s and don’ts of social media marketing, it pays to take a fresh look at some of the most common mistakes businesses make online to ensure you are not making them too.
Here are 3 common social media management mistakes I see happen most often — and how to fix them.
Mistake #1 Being Overly Promotional On Social Media
Posting content that focuses solely on your own offering is sure-fire way to turn people off. Sprout Social surveyed more than 1,000 Facebook, Twitter and Instagram users to determine what annoys them about brands on social, what drives them to unfollow and which industries are on the right side of the line. Respondents indicated that the most annoying thing brands do on social is over-promote.
Try This Fix: Follow the 80/20 rule: 80 percent non-promotional content and 20 percent posts with calls to action. Experiment with posting quality content from others. To quickly find great relevant content on Facebook, use the Pages to Watch feature in your Facebook Page Insights.
Mistake #2 Not Having A Content Promotion Plan
Content has no value unless it’s shared. You could have the greatest piece of content in the world, but if no one can find it, does it really exist? Cross promote each piece of content you create — but do NOT copy and paste the same post on each platform. The platform and the audience using each, are unique and as such require a unique post. That doesn’t mean that you cannot create similar posts — but format each of them to meet the requirements of the specific platforms.
Try This Fix: Use a scheduling tool like Buffer or Hootsuite to schedule your updates to reach more people, more often. While automating posting is fine for some things, you still need to interact with your audience to gain their respect, earn their trust, and build relationships. Always keep in mind that Social Media is just that — SOCIAL. Connect with content and then focus on building relationships by being there.
Mistake #3 Not Monitoring Social Media
Social media is a two-way conversation that requires you to listen more than you talk. It’s easy to get caught up in the metric of having the most likes on Facebook, views on YouTube and followers on Twitter as an indicator of your impact. But likes, views, and followers are not an objective measure of your brand’s true position. You need to dig deeper to find what people truly think of your product or service.
Try This Fix: Set up keyword searches to incorporate your brand name and include words relevant to your industry.
Don’t just monitor mentions of your brand’s name. Aim to evaluate sentiments attached to those mentions. Tweets that indicate issues with your company should be resolved immediately. Doing so strengthens public perception that your focus is strongly centered on customer satisfaction.