Always have a crisis plan in place first is key to managing a social media crisis when it occurs
Healthcare Marketers Can Learn Valuable Lessons from the Penn State Scandal.
Every organization fears it. A crisis of public confidence and perception. Hopefully as a healthcare marketer, you won’t be faced with a major one. But most likely, sometime in your career you will. Maybe more than once. And during a crisis is no time to be learning on the fly. It’s much better to first learn from others and then you will be prepared if and when your crisis comes.
Anne Hancock Toomey and Joe Tye wrote an article for Hospital and Health Networks titled “Cardinal Rules for Crisis Response” and examined how Penn State handled their recent crisis. Though I’m hesitant to criticize how anyone handles a crisis, because it’s so much easier to do so from a rear view mirror than in the middle of the crisis. Afterwards you can examine results and reactions, which are not…
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