Posted in #HCSM

Prescribing Success: A/B Testing for Healthcare Marketing

Healthcare marketing is highly competitive, and engaging your target audience requires more than simply sharing relevant content. To truly connect with patients and achieve your marketing goals, you must understand what resonates with them. A/B testing offers a powerful solution, allowing you to optimize your campaigns and drive meaningful results.

What is A/B Testing?

A/B testing involves creating two versions of your marketing materials (version A and version B) with one key element changed, such as the headline, image, or call to action. These variations are then presented to separate segments of your audience, and their performance is tracked to determine which version yields better results.

A/B testing empowers healthcare marketers to make data-driven decisions, ensuring that campaigns resonate effectively with their target audience. It allows you to:

  • Optimize Content: Discover what types of headlines, visuals, and messaging resonate most with patients.
  • Increase Engagement: Enhance patient interaction with your website, social media posts, and email campaigns.
  • Improve Conversion Rates: Drive more appointments, inquiries, and sign-ups for your services.

Implementing A/B Testing in Healthcare Marketing: A Step-by-Step Guide

  1. Start with Research: Analyze your past marketing performance and identify areas for improvement. Examine your competitors’ strategies for inspiration.
  2. Choose a Variable: Select one element to test, such as the headline, image, call to action, or email subject line.
  3. Create Variations: Develop two versions of your marketing material with one key difference. Ensure both versions align with your brand and messaging.
  4. Segment Your Audience: Divide your audience into two groups, ensuring a random distribution to avoid bias.
  5. Launch and Monitor: Implement your A/B test and use analytics tools to track key metrics like website traffic, engagement, and conversions.
  6. Analyze and Implement: Compare the performance of both versions. Identify the winning variation and implement its elements in your future campaigns.

Key Elements to Test in Healthcare Marketing

  • Headlines: Test different lengths, styles, and focuses (e.g., benefits-oriented vs. problem-focused).
  • Visuals: Experiment with different image styles, patient testimonials, or videos showcasing your facility and services.
  • Call to Action: Try variations in wording, placement, and urgency (e.g., “Book an Appointment Today” vs. “Learn More”).
  • Email Subject Lines: Test different approaches to increase open rates (e.g., personalized vs. informative).
  • Landing Pages: Optimize your website landing pages for conversions by testing different layouts, headlines, and forms.

Let’s see this in action!

1. Headlines

  • Version A: “Managing Diabetes? 5 Tips for a Healthier Lifestyle” (practical and informative)
  • Version B: ” reclaim Your Health: Diabetes Management Starts Now” (empowering and action-oriented)

2. Visuals

  • Version A: Image of a person with diabetes actively engaged in a healthy activity, like exercising or cooking a nutritious meal.
  • Version B: Infographic outlining the key benefits of the diabetes management program.

3. Call to Actions

  • Version A: “Download our Free Guide to Diabetes Management” (offers a valuable resource)
  • Version B: “Schedule a Consultation with Our Diabetes Specialists” (encourages direct engagement)

4. Email Subject Lines

  • Version A: “Important Information About Your Diabetes Management” (formal and informative)
  • Version B: “Living Well with Diabetes: Tips and Support” (supportive and patient-focused)

5. Landing Pages

  • Version A: Landing page with a detailed explanation of the diabetes management program and a contact form at the bottom.
  • Version B: Landing page with a video testimonial from a satisfied patient and a prominent “Schedule a Consultation” button above the fold.

These examples illustrate how A/B testing can be applied to various elements of healthcare marketing campaigns. Remember to tailor your tests to your specific goals and target audience to achieve the best results.

The Importance of Continuous Optimization

A/B testing is not a one-time activity; it’s an ongoing process of continuous improvement. Regularly test different elements, analyze the results, and refine your approach to stay ahead of the curve and keep your audience engaged.

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Posted in Cool Tool

Monday Morning Cool Tool: ClipChamp

This week’s cool tool recommendation is Clipchamp a free video editor.

Here are some of the things you can do with Clipchamp

  • Edit your videos: Trim, split, and combine video clips, add transitions, and adjust the speed and volume.  
  • Enhance your videos: Add text, filters, effects, and music to your videos.  
  • Create videos from scratch: Use Clipchamp’s library of templates to create professional-looking videos quickly.  
  • Record your screen and webcam: Create video tutorials, presentations, or record yourself speaking directly to your audience.  
  • Use Clipchamp with Microsoft 365: If you have a Microsoft 365 subscription, you get access to even more features in Clipchamp, like premium filters and effects, and 1 TB of OneDrive cloud storage.  

Key Benefits of Clipchamp

  • Easy to use: The interface is simple and intuitive, so you can start editing videos right away.  
  • Free: Clipchamp is free to use, with no watermarks on your exported videos.  
  • Cloud-based: You can access your videos and edit them from any device with an internet connection.
  • Integrated with Windows 11: Clipchamp is built into Windows 11, so you can easily access it from the Start menu or search bar.  

Posted in Cool Tool

Monday Morning Cool Tool: Content Row Headline Generator

This week’s cool tool recommendation is a headline generator from Content Row.

An effective headline has the power to captivate readers and encourage them to delve deeper into your content. In addition to engaging readers, headlines play a crucial role in search engine optimization (SEO). Search engines rely on headlines to understand the essence of your content, and a well-crafted headline can contribute to increasing your content’s ranking in search results.

How it works

Using the term “social media” the tool provides the following suggested headlines for me. Keep in mind that as it’s an AI tool results are not an exact science, so it’s advisable to disregard clickbait titles. Once you’re logged in as a user, you have the option to filter out clickbait in your search.

Each headline is given a score, and you can click on the option to analyze it, which is a nice feature as it gives you some suggestions on how to improve it.

While these tools aren’t perfect, they can kickstart the creative thinking process when it comes to writing headlines. 

You might also like to read:

Posted in #HCSM

4 Essential Steps to Healthcare Social Media Marketing Success

Crowd Clip ArtAs the Internet increasingly becomes the medium of choice for researching health information, social media has become an important channel for healthcare marketing.  In today’s social media-connected, content marketing rich environment, healthcare marketeers who are not using social media as part of their strategy are missing out.  In today’s post,  I will outline the four essential steps required for successful healthcare  social media marketing.

The first step is to gain a clearer image of who your audience is and what they are saying about you. Only then will you be able to create compelling, relevant and valuable content to fuel the social media engine.

(1) Identify and segment your online audience

Your healthcare marketing efforts will be much stronger if you can identify your target market and segment it so that you can tailor your content more specifically for them. Unless you take this first step, your social media marketing activities will remain unfocused. If you can clearly identify your target market, then you can plan the best combination of email marketing, social networking strategies, SEO, Pay Per Click, Banner ads, etc. You are looking to drill down deeper to discover their geographic location, their gender, level of education, family status, which social media sites they use, what conversations they are having online, how they are engaging with you, your competition and your online partners.

(2) Plan your social and digital media channels

Armed with this information you will now be able to plan which social media channels are most suited to your target market and direct your efforts accordingly. For example, if you identify that your audience is predominately female, you might direct some of your healthcare marketing efforts to Pinterest, a site whose rapid growth and success has been driven by women.

(3) Join in the online conversation

There is a support and community group for just about any medical condition or interest online.  To further expand their reach and focus on patient care, these groups need the input of qualified healthcare practitioners to help validate the information discussed on their sites and to ensure balanced views that are in the best interest of patients. Participating in these communities by providing advice, educational podcasts, guest contributions to widely read blogs and websites can help you broadcast your brand and build your reputation, while providing valuable support to the group.

(4) Monitor your online reputation

Consistency, credibility and connection are the cornerstones of maintaining your healthcare brand’s integrity.  It is important to listen to what is being said about your brand, not just to know what is going on and whether you are receiving any negative publicity or comments that need to be addressed, but also to know what you are doing right, so that you can do more of it. At a minimum keep an eye on tweets, comments and messages on your Twitter, blog and Facebook accounts. You should also set up Google Alerts for your brand and industry.

There’s no question that social media is growing in importance in the healthcare field and it is no longer an optional marketing strategy.  The conversation is happening online with or without you, so for the sake of your healthcare brand, join it!

Posted in #HCSM, Pharma, Pinterest

How pharma is using Pinterest

The picture-driven social media tool Pinterest made Internet history by rocketing to 10 million subscribers in just under two years, and already surpasses YouTube, Google+ and LinkedIn for referral traffic.

GE’s Cancer Pintherapy Board  is a good example of community engagement (while promoting GE’s brand as a “cancer fighter”.) The board features the experiences of participants in GE’s Breast Cancer Mosaic along with information from GE’s Is My Cancer Different website.   Alongside this the Pinterest board called Pinspire shares pins from cancer patients and survivors around the world. Users can pin for themselves or in honour of someone they know and features a new ‘cancer journey’ each week.

See on medcitynews.com

Posted in #HCSM, SlideShare

The Shape We’re In: Social Media and Social Media Marketing in the Second Half of 2012

Key Takeaways

Consumer behavior is changing and social media is becoming increasingly relevant for individuals and organizations.

As the social media landscape expands and evolves, Facebook maintains its leadership despite IPO pains and mobile weakness.

Twitter at #2 is becoming a curator and potential media company while Google+ is becoming Google’s SoLoMo layer.

Newer players differentiate and create niches of their own, or seek exits. Despite the “success” of social media, public market investors are skeptical but social media’s impact on human behavior is undeniable.

Mobile is becoming the “first screen,” SoLoMo is growing in adoption, influence and importance and the SMMS industry is consolidating. Social media, and social advertising, is no longer a playground but a priority for major brands.

While marketers continue to experiment, efforts are much more strategic and studies are starting to show connections between leveraging social paid, promoted, owned and earned media, and changes in purchase intent. Ultimately, the social media opportunity lies in enhanced customer experiences.

Note: This  presentation is a 2012 mid-year update to the original “State of Social” presentation by Esteban Contreras.