Posted in Community Manager, Facebook

Facebook’s New Mission: Bringing Communities Closer Together

Facebook has reached a new milestone: there are now 2 billion people connecting and building communities on Facebook every month.


Last week Facebook hosted its first-ever Facebook Communities Summit where Mark Zuckerberg announced a new mission for Facebook “Give people the power to build community and bring the world closer together”.

With this mission in mind, Facebook announced some new features to help group admins grow and manage their communities on Facebook.

  • Group Insights: With Group Insights, you will be able to see real-time metrics around growth, engagement, and membership — such as the number of posts and times that members are most engaged.
  • Membership request filtering: Facebook has added a way for admins to sort and filter membership requests on common categories like gender and location, and then accept or decline all at once.
  • Removed member clean-up: Group admins can now remove a person and the content they’ve created within the group, including posts, comments and other people added to the group, in one step.
  • Scheduled posts: You can now create and conveniently schedule posts on a specific day and time.

In addition to these updates, Facebook is testing group-to -group linking, which allows group admins to recommend similar or related groups to their members.

Related Reading

Do you run a Facebook group?  Have you noticed any of these changes yet? Which new feature do you think will be the most useful to you?

Posted in #BCSM, #HCSM, Community Manager, Patient Communities

The challenge of fitting in: A study of Norwegian breast cancer online self-help group

Online self-help groups multiply peoples’ possibilities to exchange information and social support. Such possibilities are expected to be of crucial value for the ‘new’ healthcare user. However, similar to experiences from face-to-face based groups, studies of online self-help groups report high drop-out rates. Knowledge about why this happens is scarce. By means of qualitative interviews and participant observation, this article examines non-participation and withdrawal from an online self-help group for Norwegian breast cancer patients. Five conditions are identified as barriers to use; a need to avoid painful details about cancer, not being ‘ill enough’ to participate, the challenge of establishing a legitimate position in the group, the organisation of everyday life and illness phases that did not motivate for self-help group participation. I suggest that an adoption of the biomedical explanation model represents an important background for this pattern, an argument which contrasts prominent assumptions about the new healthcare user who does not accept the biomedical ‘restitution story’ in her efforts to make sense of an illness. A further suggestion is that experiences of self-help groups as arenas for successful coping need to be further considered as a barrier to use.

See on

Posted in #HCSM, Community Manager

Community aspect of social media

See on Scoop.itHealth Care Social Media Monitor

Analyst firm Gartner said that although numerous organisations have achieved social media success, failure rates are “very high” because leaders and managers expect the functionality of social technologies alone to deliver results.

“But no social technology is great enough to save efforts that ignore or omit the fundamental principles of mass collaboration.

When these efforts are omitted, people don’t view the social media environment as a place for them to meaningfully collaborate, and so adoption never really takes hold”

The answer?

The new K.I.S.S.:

Keep It Social, Stupid

See on

Posted in Community Manager

7 Goals of Successful Community Management

Despite a deluge of information about social media over the past few years, many executives still don’t have an idea of what they want to accomplish with their brand’s community management efforts. And as any savvy social media guy or gal knows, it’s pretty hard to prove your effectiveness without some agreement of what you’re trying to do.

This means that your first task will often be to explain to them what the possible goals MIGHT be, and then start from there to identify which ones are important to them.

Find out more in 7 goals of a successful community management strategy