Posted in #HCSM

The Other Side of the Firewall: Social Media Developments in Other Specialities #ESCP2016

Buongiorno from Milan this week where I’ve been attending #ESCP2016, the European Society of Coloproctology Annual Meeting. On Wednesday I was part of a social media panel – the only non-clinician (and female!) speaker on the panel.

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The title of my talk The Other Side of the Firewall: Social Media Developments in Other Specialities concerned how patients are using new digital technologies to tear down the medical firewall to access health information.

We’ve now entered a new era of networked knowledge, meaning knowledge in the form of ideas, information, wisdom – has broken out of its traditional confines and now exists in a hyper-connected online state.

And this is also true of medicine.

In the new medical paradigm, Web technologies and applications are radically transforming established notions of what it means to be a patient. We’ve entered an era of self-empowerment and self-advocacy amongst patients facilitated by digital technology.

I spoke about the growing recognition of a particular subset of patients who have become specialists in managing their own health and are sharing their expertise not just with other patients, but with physicians and researchers too. Finally I shared some of my favourite examples of this from the ePatient world.

I really enjoying listening to the other panellists who spoke about how they engage online in surgical social media, and I’ve been impressed with their work in actively encouraging surgeons to embrace the digital era. And finally, it’s always fun to see how the numbers stack up thanks to Symplur’s analytics.

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Catch up with a Storify curation of tweets from the conference.

 

Posted in #HCSM

Medical Marketing Matters: What’s New This Week In Social Media?

unnamed (1).jpgMy weekly healthcare marketing newsletter has just gone out to subscribers.

In this week’s issue:

  • How to create marketing content that patients find compelling
  • Tapping into trending news as a content strategy
  • Creating a plan for sharing good news on social media
  • 10 common social media marketing challenges – and how to solve them
  • Everything you need to know about Twitter’s latest update
  • How to change LinkedIn’s default settings

Click here to read and subscribe

Posted in #HCSM, Marketing

Medical Marketing: What Does Your Audience Value Online?

 

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Alex Membrillo

By now, people know that it is imperative that you market your medical practice online. According to a 2013 Pew Research Center report, over three-quarters of consumers start their search for a new doctor online. By ensuring that you have the sort of marketing content that patients find compelling, you can increase your chances that you are the one that they choose.

A few of the best digital marketing assets to have:

1. Testimonials and reviews.

Search Engine Land found that 88% of consumers trust online reviews as much as they trust a personal recommendation. Ask happy patients to provide reviews that can help show your high level of care to new individuals. You can ask in person, include a link to your review page in emails or post on social media. You can include links to common review sites on your site or showcase a few of your best reviews directly on your website. By offering this sort of social proof, you can show potential patients how well your service is regarded by people already seeing your physicians.

2. Answers to common health questions.

About seven in ten individuals has searched online for answers to health questions in the past year. By providing information about common health issues that your patients may face, you can help them be more informed patients and live healthier lives. This sort of content can also make it easier for patients to know when symptoms indicate that they should make an appointment with their doctor. Not only will they be more likely to come in for a visit, they will also have more positive health outcomes by getting care more quickly.

3. A strong social media presence.

A study about social media in healthcare found that 41% of those questioned would choose a healthcare provider based on their social media reputation. By keeping up with what people are saying about your practice on social media and getting in touch with people who have had issues, you can manage your reputation online and keep your image positive and appealing.

Others in healthcare have had success publishing authority articles through platforms like LinkedIn. These sorts of articles establish your credibility and skill in your field and make people feel more comfortable trusting you with their health.

4. Easy to understand visual content.

Many individuals find that they have an easier time grasping health concepts that are learned through images and videos as well as text. By including diagrams, images and videos as part of your online marketing, you can empower patients with knowledge about their health and build a stronger and more comfortable relationship. You can even do live Q&A sessions using services like Facebook’s live streaming. This can help potential patients with some of their health questions and showcase your authority and expertise in your area of practice.

5. Practical content like checklists.

Content like printable checklists can make it easier for patients to do the right things for their health. For instance, a sheet on ways to protect yourself from the common cold can be a popular offering when it’s time for kids to head back to school. A summer break checklist can help your patients pack the right things in their travel first aid kit and keep themselves safe from sunburns and heat stroke.

Posting frequently and serving up a wide variety of medical marketing content can make your presence online helpful and informative to both current and prospective patients. By focusing on what materials will be most useful to them, you can begin building the trust that leads to strong relationships before they ever make their first appointment with your practice.


About the Author

Alex Membrillo is the CEO of Cardinal Web Solutions, an award winning healthcare marketing agency based in Atlanta, GA. His innovative approach to digital marketing has transformed the industry and delivered remarkable results to clients of all sizes and markets. Membrillo has extensive experience with healthcare and physician marketing.  Cardinal has been 3-time consecutively named on Inc. 5000 list of fastest growing privately-held US companies. Visit www.CardinalWebSolutions.com to find out more about Cardinal Web Solutions.  Follow him on Twitter @Alex_Membrillo

 

Posted in #HCSM, weekly round up of news

What Role Will Marketing Play in the Evolution of Healthcare?

My weekly marketing newsletter has just gone out to subscribers. In this week’s newsletter you can catch up on an interview with Ritesh Patel, Chief Digital Officer of Ogilvy CommonHealth Worldwide, who shares his views on the role marketing will play in the evolution of healthcare.

The modern healthcare marketer has to combine the knowledge and skills of marketing, brand building and customer experience, as well as work within a highly regulated environment and navigate the new media landscape that most other marketers in industries like consumer goods take for granted. – Ritesh Patel

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There’s a round-up of wisdom and insights shared at last week’s gathering of marketers at Content Marketing World including quotes like this one:

Marketers should opt for sustainability over speed. — Ann Handley, Chief Content Officer, MarketingProfs

Plus an investigation into which marketing channels have the best ROI measurability, three social media marketing legal issues you should be aware of, the latest updates on Twitter’s new, longer tweets, and six key changes implemented this week by the leading social channels.

Catch up with this week’s newsletter here

 

 

Posted in #HCSM, social spotlight

Social Spotlight: Professor Brian Dolan

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This week it was my great pleasure to catch up with fellow Irish man and global citizen, Brian Dolan.  A director of Health Service 360, Brian has a career that spans more than 30 years working as a nurse and nursing leader with a background in both acute mental health and emergency nursing.

Hi Brian, I am keen to learn more about the role social media plays in your work. Has it led to any exciting projects? 

BD: For some years now I’ve been talking about the last 1,000 days – the time left if you’re an 80-year-old woman whose life expectancy is 83 years or 76-year-old man whose life expectancy is 79 years – and why patient time is the most important currency in healthcare. In July my blog on this topic was published by @FabNHSStuff and curated by the wonderful @PeteGordon68 and @ECISTNetwork. It seems to have taken on a life of its own through twitter, LinkedIn and Facebook and will now the subject of my next book, ‘The Last 1,000 Days’. Thank you social media!

That’s really exciting Brian! So when did you start using social media. What prompted you to get started?

BD: I started using Facebook 7-8 years ago mainly for staying in touch with family and friends, as I work and live in New Zealand and the UK, as well as having extensive travel to Australia. With cousins in California it means I can chat with loved ones up to 19 time zones away!

I think that’s certainly true of many of us – we are led into social media for personal reasons, but then we discover a whole other side to it. Professionally, which platform do you enjoy using the most?

BD:  While Facebook has been wonderful for reconnecting with friends and family from childhood and beyond, I really enjoy Twitter as the single best source of Continuing Professional Development I’ve known in my career. I also love that you can create personal connections with so many eclectic, interesting and generous folk – like yourself Marie! – whom one might not otherwise meet.

I agree! Meeting like-minded people has been one of the most rewarding aspects of social media for me too. Which topics interest you? Do you take part in any particular twitter chats?

BD:  While unsurprisingly nursing is my main interest, quality and service improvement, all things Irish and PhD research are also places I live on twitter. Time zone constraints mean I don’t get to enjoy as many twitter chats as I would like but I like to catch up via their hashtags.

What advice would you give someone just starting out on social media?

BD: Twitter is not just about Kardashians and the waters of healthcare Twitter are warm, kind and generous, so jump right in. Always be your best self on social media and don’t be tempted to feed the trolls!

Great advice! Finally, would you like to share a favourite quote with us?

No matter how educated, talented, rich or cool you believe you are, how you treat people tells everything. Integrity is everything.

Thanks so much Brian for taking the time to share with us your experience of using social media in your work.  It’s been a pleasure to get to know you better through this interview and I look forward to hearing more about your new book when it’s published.


Read: The last 1,000 days: What happens when patient time becomes the most important currency in healthcare #last1000days

Follow Brian on Twitter @BrianwDolan

 

 

Posted in #HCSM, Infographics

Use These 5 Steps to See if Your Social Media is Profitable

What’s your business’s favourite social media platform? Maybe it’s Facebook; it’s popular for both personal and company use and has active participation in the billions. Perhaps you’ve set a goal of posting to your company’s Facebook page at least twice a week. That’s great—but it’s not enough specificity to your goal. Are those posts designed to drive people to a sale page or an email sign up page, or some other call to action?

That, in a nutshell, illustrates the thought journey that needs to happen in order for you to start measuring your social media’s return on investment. Of course there are traditional metrics—how much did efforts cost and how much did they bring in. But social media measurement also means setting up goals, tracking analytics, and analysing those against dollars, pounds, euros, and cents too. This detailed graphic can help you establish review processes to aid your business’s bottom line.

Use These 5 Steps to See if Your Social Media is Profitable

Posted in #HCSM, social spotlight

Social Spotlight: Dr Ollie Minton

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This week I am shining my social spotlight on Macmillan consultant, and honorary senior lecturer in palliative medicine at St. George’s University of London, Dr Ollie Minton.

Hi Ollie, I’m eager to learn more about how you are using social media in your work?

OM: As the saying goes no one reads your work except the reviewers and editor so sharing my interests and publications has gone a long way. I also think sharing articles and other things of interest is the best use of social media and by that I mean Twitter. I think some gentle campaigning such as Dying Matters and You Only Die Once (#yodo) pays dividends.

The more you make the connections, the more it pays off

We were able to promote our team at work and the  trust to a huge audience – you can’t buy that publicity – and demystify what we do. The rest is simply serendipity, but the more you make the connections, the more it pays off – I think for instance more of my work has been read since I tweeted links in the last year than ever before. I have enjoyed following and being followed by a wide cross-section of medical types and interest groups.

When did you start using social media. What prompted you to get started?

OM: I started during my PhD in earnest – feeling like a fish out of water – a clinician in the lab and the time any experiment took. I have then seen the proliferation of open data and access and feel that work both old and new can be shared equally. I also wanted to broaden my reading beyond my speciality and medicine to a degree.

Which platform(s) do you enjoy using the most?

OM:  Really for me Twitter offers it all and links take me to wherever I need to go. There is some mythical ratio of professional to personal interactions of either 80:20 or 70:30; and for the most part I think I stick to that. The only recent addition I have made is to write a few blogs – prompted by Twitter friends and m’learned colleague and friend Dr Mark Taubert who is also the associate editor of the BMJ Supportive and Palliative Care blog, so there’s a natural outlet and obviously you can then tweet the link to what you’ve written.

Which topics interest you; do you take part in any particular twitter chats?

OM: I’d hope I took the early lesson from the American Society of Clinical Oncology (ASCO) and hide in plain sight, with my interests, both clinical and academic, made explicit. I am interested in supportive and palliative care very broadly, which can encompass all aspects of health. I would focus on cancer care in particular, and long term effects of successful treatment. I take part in the relevant Twitter chats as a result – palliative medicine and radiation oncology journal clubs when the time difference internationally allow, and I do enjoy the debates in the @WeDocs chats both formal and impromptu.

What advice would you give someone just starting out on social media?

OM: Don’t agonise too much – create a profile that allows a personality to come through – photo and bio obviously straight away and jump in.  As I said we docs are very community focused.

The only decent set of “rules” I ever read were by the UK civil service

It’s not rocket science – we must use common sense about everything we publish on digital and social media. Once something has been sent, it’s public. Following these guidelines correctly will ensure that your social media activity will enhance your job as a civil servant, while also retaining the highest levels of integrity.

Or the ASCO – no one is anonymous online and hide in plain sight.

Finally, would you like to share a favourite quote with us? 

OM: I’d cheat and recommend the 42 Douglas Adams quotes to live by from the recent radio 4 revival. But out of all of them, I’d choose:  ” All opinions are not equal. Some are a very great deal more robust, sophisticated and well supported in logic and argument than others. The secular update of In God We Trust all others must bring data” (attributed to W Edwards Deming).

I really enjoyed learning more about your work and philosophy Ollie. I look forward to learning more from you on Twitter.  Thanks! 

Follow Ollie on Twitter @drol007

 

 

Posted in #HCSM, social spotlight

Social Spotlight: Dr Liam Farrell

facebook_f1fb8088feThis week it’s my great pleasure to shine a spotlight on the work of Dr Liam Farrell, an award-winning writer and broadcaster, an irrepressible humourist, and talented musician, and the founder of #IrishMed – Ireland’s first healthcare tweet chat.

Congratulations Liam on the success of #IrishMed.  Can you tell us what led you to start the tweet chat?

LF: I started the #IrishMed tweetchat over two years ago. I’d been taking part in other tweet chats such as #hcldr and #hcsm, and co-hosted a few, for #hpm and #dwdchat. On one of these (won’t say which, there was only one regular responder, which made it a long sixty minutes, so thanks Kathy Kastner for not leaving me high and dry). I’d found them interesting and stimulating, and then reckoned that we needed a similar chat on this side of the world.

I really like how you’ve brought an international audience together for #IrishMed. Was this your original intention?

LF: Initially I’d expected only Irish tweeps would get involved, but it rapidly grew into a global network, with regular participants from North America, Africa + Asia (we go out at 6 am in the morning in the Philippines, so fair dues to my good friends over there). It goes to show that health issues are universal.  Connecting with people and making friends from all across the globe has been a wonderful experience, all generous with their time and their wisdom, all trying to make the world a better place. #IrishMed is also non-hierarchical; all perspectives are valuable, whether specialist, generalist, patient, advocate, carer or general public, and it all helps to in breaking down the artificial barriers between healthcare professional and patients; after all every HCP (health care professional) will be a patient one day. And the dialogue goes both ways; HCPs learn about patient frustrations, patients can more appreciate the difficulties and limitations of medical care.

When did you start using social media? Were you an early adopter of any one particular platform? 

LF: My son Jack was a volunteer in Ohio for President Obama in 2012, and twitter was a great way of staying in touch with the pulse of the campaign. There is always a danger of twitter becoming an echo chamber, so I deliberately followed tweeps from all sides of the political spectrum. I’m a socialist, but like to think I’m ready to accept a persuasive argument from  a different point of view.

Which platform(s) do you enjoy using the most?

LF: I use Facebook mainly to keep in touch with my family and friends. Facebook was also handy to archive my columns in one place, and I’ve started a wordpress blog recently, as many of my journal columns are subscriber only and I thought they needed the light of day.  Twitter is my favourite platform, it allows rapid exchange of ideas, and at it’s best the format demands thought. The 180 character limit really forces you to make your responses punchy and concise; excessive verbosity is impossible. 

Which topics do you like to follow on social media? Do you take part in any Twitter chats outside of #IrishMed?

LF: “Doctors are the natural attorneys of the poor,” said Virchow. The contribution of medical care to population health is relatively minor; much more important are the social determinants of health #SDoH, sanitation, food, education, housing. The main cause of ill-health is poverty and doctors that don’t take a political stance are reneging on their responsibilities.

I’m particularly interested in palliative care, as in my rural practice we looked after our own patients, and I was also a postgraduate tutor in palliative care. Two thirds of patients die expected deaths, and there is simply no way the palliative care speciality can look after them all. Palliative care must become a generalist skill; often it’s not complicated, and the precious skills of the specialists should be reserved for difficult cases and for education. On a wider scale, educating the general population about death and dying is also critical; it should be a subject taught in schools.

As I write late at night and in the early hours (“What hath night to do with sleep?” Milton), #hcldr and #hscm are always good timing for me. The topics are wide-ranging and the opinions diverse, and I regularly learn something new and have my prejudices challenged. #HeathXPH is on Saturday afternoon, which unfortunately conflicts with watching horse racing. #hcldr was one of the inspirations for #irishmed; the other was the advice of the irreplaceable Marie Ennis O’Connor.

Twitter is such an accessible medium for rapid exchange of information, it’s very under-utilised at the moment; so many other disciplines could get involved. Myself and my maniacally energetic friend Sharon Thompson (@sharontwriter) recently launched #WritersWise – a tweetchat for writers and aspiring writers

I recognise that SoMe is soft power; words are cheap, and as we screen-writers say, “action reveals character.” but you never know when a message will have an effect, and someone, somewhere will be helped because of it.

What advice would you give someone just starting out on social media?

LF: There is so much information out there, it can initially be bewildering. Follow the platforms that suit you best, and read Marie Ennis O’Connor’s blogs.

You’re too kind;-) Methinks the student has surpassed the master these days.

Finally, would you like to share a favourite quote to send us on our way today?

“I’m too busy to be brief;” Samuel Johnson

(One of my favourite quotes – though I think a tad ironic when it comes to Twitter! Ed)

It’s been terrific to learn more about how and why you use social media Liam and I look forward to seeing what new delights you have in store for your faithful following.  


  • Follow Liam on Twitter @drlfarrell
  • #IrishMed takes place every Wednesday at 10 pm Irish time. To learn more and view past transcripts visit www.symplur.com/healthcare-hashtags/irishmed

 

 

Posted in #HCSM

Social Spotlight: Debra Bassett

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This week I interview Debra Bassett, a PhD Candidate at the University of Warwick. Debra’s research explores the creation of digital memories on the Internet and how digital immortality may affect how people grieve.

Hi Debra, I am fascinated by the research you’ve undertaken. Could you tell us some more about it.

DB:  My PhD research is looking at whether digital immortality being offered by the Internet will affect the way people grieve.  As part of this research I am analysing thanablogs (blogs written by terminally ill people).  I am analysing tweets from terminally ill people, and “death bed tweets”.  Facebook is being used by many to create memorial sites and virtual graveyards for people to visit, these also are part of my research.

When did you start using social media. What prompted you to get started?

DB: I have avoided using social media personally for many reasons (I only have 1 Facebook friend as I refuse all requests from people).  However, to do research I have to have Facebook in order to access the Facebook pages of others.

Which platform(s) do you enjoy using the most?

DB: I love using Twitter which I only started using as part of my research.  You were the first person to contact me on Twitter and gently suggested I needed to fill my profile in! I love Twitter!  My research does not sit comfortably within the Sociology department at Warwick, so I am alone in my area of research.  Twitter introduced me to other thanatologists and allows me to discuss my research with others who understand.  It also helps with participant recruitment (I hope).  It also helps you to be extremely concise with your ideas and how you explain them.  The “elevator pitch” but even more concise.

Which topics interest you – eg do you take part in any particular twitter chats?

DB: I like following political conversations, although sometimes I think Twitter creates an echo chamber (e.g. Brexit)

What advice would you give someone just starting out on social media?

DB: Just dive in, others will help and advise at you go along.

Finally, would you like to share a favourite quote with us?

DB: “Tomorrow is another day” Gone with the Wind

If you would like to contribute to Debra’s research, please visit her website debrabassett.co.uk for details on how you can take part. 

Posted in #HCSM

Social Spotlight: Deirdre Munro

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This week I turn the social spotlight on Deirdre Munro,  founder of The Global Village Networks, to find out more about how she uses social media in her work.

Logo created by my son Brian (aged 15)
Logo created by my son Brian (aged 15)

Can you tell us about the The Global Village Networks project you founded?

DM: I would love to share our Global Village of Midwives story with you. Our story began at the International Confederation of Midwifery (ICM) Prague June 2014. I travelled to Prague with a fellow midwife Naomi O’Donovan, kindly sponsored by the Irish Nurses and Midwives Organisation (INMO).  I shared lots of new research on twitter and started to use a hashtag  #Globalvillagemidwives and later due to demand created @GlobalVillageMW

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This led to other global villages being born:
(This list comes under a Twitter Global Village Network)
  • The Global Village of Mental Health
  • Ability Global Village
  • The Global Village of Health Translation
  • Global Village of Nurses

And there are more in utero!

Which social networking platform(s) do you enjoy using the most?

DM: I am a proud member of many many fantastic platforms

    • The Global Village Network of course!
    • World Health Innovation Summit #WHIS
    • World Health Organisation
    • International Confederation Midwives
    • Maternity Experience #matexp
    • School for health Care Radicals #SHCR #EdgeClub
    • #TeamShiny
    • #wemidwives
    • England Centre for Practice Development International Fellows #ECPDF #mindfulofthegap
    • #whywedoresearch
    • @EhealthIreland
    • Council Clinical Information Officers (Ireland)  #CCIO

Too many conferences to mention! It’s a Twitter party out here so come on and join the fun!

Which topics interest you – eg do you take part in any particular twitter chats?

DM: I am passionate about midwifery, healthcare, research, sharing knowledge, designing research, reviewing methodology, innovation, improving health care and systems together, supporting each other and of course social media.

What advice would you give someone just starting out on social media?

DM:  Don’t be nervous. Just set up a Twitter account and start to follow people that inspire you. Find a twitterbuddy and nurture your confidence. Then start to join a conversation. It opened up a new GlobalVillage for me, the innovations and opportunities are endless.

Finally, would you like to share a favourite quote with us?

I am known as a Twitter induced wordsmith so here it goes;
‘Myometrium moment’ is that awe moment when your heart squeezes (and uterus if you’re female!) and hugs your very soul – #myomo
Innovation moment – I know moment #InoMo

That moment when you really need a hug and support … to increase the mood and love hormone oxytocin  #oxyhug

Thanks Deirdre for taking the time to share your passion and enthusiasm for social media with us.